-Refund: Once orders have been shipped out a refund will not be issued! You will have up to two days to read and understand all information and cancel an order! We are not responsible for any delays in shipping time. We are a business and not the transporter. Due to Covid there are no returns on any items! If it is proven there is an issue with your order or you are unsatisfied, you can get credit to use towards another item of your choice.
-Shipping time- Shipping time will vary based on the exporter! Our normal shipping time for on hand items are 2 to 3 days total! Due to delays some orders will need about one week.
-All virgin hair orders will ship in 2-3 days and have a processing time of 1 day.
-All Vietnam hair and raw hair will have a shipping time of 7-15 days due to the hair being made fresh!
-Ready to ship Clothing items will ship in 2-3 days total!
-Preorders, requested, and some of the clothing items displayed on site will need about 7-15 days due to delays in shipping.
-Normal business hours are 10am-6pm. This is the time designated to answer emails, DM's, messages and request! Any concerns sent after this time may still get answered and if not will get answer the following day during normal business hours! Elite Legacy Appreciates your patience.
-Tax and shipping fees are included in your overall total.
Address changes: If you need any address change please confirm the new address prior to the package being shipped out! Once the order has been shipped there is no guarantee that the new address can be changed. I will provide you with tracking and the delivery providers contact directly!
Local Pickups: For local pickups you must agree to a time and date of pickup. You must have on a mask and you must pay any fee for the item prior to getting the item! NO LOCAL PICKUP for items that are not already paid for! You will have 20 minutes to pick up your item. If you fail to pick up your item within 20 minutes you will have to pay for delivery.
Discounts- You can only use one valid email per person! All spam emails or emails that were made simply to get a discount will be denied!
Refer a Friend Program: When you refer a friend you will receive points once that friend has used your link!
-You will receive points with purchases, shares, and follows on our social media that you can use in exchange for money off or coupons!
Please feel free to reach out any time and keep an open line of communication!